Refund Policy

Last updated: June 15, 2024

Introduction

At Relationship Journey, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our guidelines for returns, refunds, and cancellations.

By making a purchase through our Website, you agree to the terms outlined in this Refund Policy. Please read this policy carefully before making a purchase.

Products and Services Covered

This refund policy applies to the following products and services:

  • Digital products (e-books, guides, worksheets)
  • Online courses and webinars
  • Coaching sessions and consultations
  • Membership subscriptions
  • Any other paid products or services offered through our Website

Refund Conditions

We offer refunds under the following conditions:

Digital Products

For digital products such as e-books, guides, and worksheets:

  • Refunds may be requested within 14 days of purchase if you are not satisfied with the content
  • You must provide a valid reason for the refund request
  • Refunds are not available if you have downloaded or accessed more than 30% of the digital content

Online Courses and Webinars

For online courses and webinars:

  • Refunds may be requested within 14 days of purchase or before completing 25% of the course, whichever comes first
  • You must provide specific feedback about why the course did not meet your expectations
  • No refunds will be issued after 14 days or if you have completed more than 25% of the course content

Coaching Sessions and Consultations

For coaching sessions and consultations:

  • Cancellations made more than 48 hours before a scheduled session will receive a full refund
  • Cancellations made between 24-48 hours before a scheduled session will receive a 50% refund
  • Cancellations made less than 24 hours before a scheduled session are not eligible for a refund
  • If you miss a scheduled session without notice, no refund will be provided
  • If you are dissatisfied with your first coaching session, you may request a refund within 24 hours after the session

Membership Subscriptions

For membership subscriptions:

  • Monthly subscriptions can be canceled at any time, but refunds are not provided for partial months
  • Annual subscriptions may be refunded on a prorated basis within the first 30 days
  • After 30 days, annual subscriptions may be canceled but are not eligible for a refund

Exceptions to Refund Policy

Refunds will not be issued in the following circumstances:

  • After the specified refund period has expired
  • If you have accessed a significant portion of the digital content or course material as specified above
  • For coaching sessions canceled less than 24 hours before the scheduled time
  • If the product or service was advertised as non-refundable or final sale
  • If you have violated our Terms & Conditions
  • If the reason for refund is outside our control (e.g., technical issues on your end, changing your mind without a substantive reason)

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected]
  2. Include the following information in your email:
    • Your full name
    • Order number or purchase date
    • Product or service purchased
    • Reason for requesting a refund
    • Any relevant details or documentation supporting your request
  3. Our team will review your request and respond within 3 business days
  4. If your refund is approved, we will process it within 5-10 business days

Refund Processing Time

Once approved, refunds are processed as follows:

  • Credit/debit card payments: 5-10 business days to appear on your statement
  • PayPal payments: 3-5 business days
  • Bank transfers: 7-14 business days

Please note that processing times may vary depending on your financial institution.

Rescheduling Policy

For coaching sessions and consultations:

  • You may reschedule a session without penalty if done more than 24 hours before the scheduled time
  • Rescheduling with less than 24 hours' notice is at the discretion of the coach/consultant
  • Sessions may be rescheduled a maximum of two times

Technical Issues

If you experience technical issues that prevent you from accessing our products or services:

  • Contact our support team immediately at [email protected]
  • We will work with you to resolve the issue or provide alternative access
  • Refunds due to technical issues will be evaluated on a case-by-case basis
  • Technical issues on our end that cannot be resolved may qualify for a full refund

Pricing Errors

If a product or service is mistakenly listed at an incorrect price, we reserve the right to:

  • Cancel the order and refund you the amount you paid
  • Contact you for instructions before processing your order
  • Offer you the option to purchase the product at the correct price

Right to Modify

We reserve the right to modify this Refund Policy at any time. Changes to the policy will be effective immediately upon posting to the Website. Your continued use of our Website and services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

  • Email: [email protected]
  • Phone: +441802944713
  • Address: 46 Parker Centers South Lilly, London, NW2 2SH, United Kingdom